Need help? Get in touch

Don’t worry our expert call handlers are here to help.

We have expert support teams looking after claims for our different insurance products. Please call the relevant number from the tabs below:

If your policy renews on or before 14th July 2022

Customer Service

Phone: 01438 761776

Opening Hours: 9am to 5pm Monday to Friday

Email: support@uia.co.uk

Claims

Phone: 01438 51 88 55 (Call rates may vary)

Opening Hours: 24 hours a day, 7 days a week

Email: claims@uia.co.uk

Home Emergency

Phone: 0333 000 7970

Opening Hours: 24 hours a day, 7 days a week

24 Hour Legal Helpline

Phone: 0333 000 7875

Opening Hours: 24 hours a day, 7 days a week

For new policies and if your policy renews after 15th July 2022

Customer Service

Phone: 0808 175 0807

Opening Hours: Monday to Friday 9am to 5pm

Sales

Phone: 0808 175 0807

Opening Hours: Monday to Friday 9am to 5pm

Claims

Ageas, AXA, LV, RSA, UK General or Zurich: 0330 102 6023

Covéa: 0330 024 2255

Midas: 0330 123 5748

Home Emergency

Phone: 0800 999 4215

Policies purchased before 1st November 2021

Single and Multi-Trip Cover Insurance

Customer Service

Phone: 01708 33 9095

Opening Hours: 9am to 5:30pm Monday to Friday, Saturday & Sunday Closed

Email: info@allclearinsurance.com

24 Hour Medical Helpline

Phone: 02077 48 05 21

Opening Hours: 24 hours a day, 7 days a week

Claims

Phone: 02077 48 64 79

Opening Hours: 9am to 5pm Monday to Friday

Travel Insurance (if shown on your UIA Home Insurance policy schedule)

24 Hour Medical Helpline

Phone: 02077 48 29 64

Opening Hours: 24 hours a day, 7 days a week

Claims

Phone: 02077 48 29 65

Opening Hours: 9am to 5pm Monday to Friday

Policies purchased on or after 1st November 2021

Single and Multi-Trip Cover Insurance

Customer Service & Sales

Phone: 01293 85 58 31

Opening Hours: 8:30am to 6pm Monday to Friday, 9am to 5pm Saturday

Email: info@reactiveclaims.com

24 Hour Medical Helpline

Phone: 01273 071 784

Opening Hours: 24 hours a day, 7 days a week
Email: operations@maydayassistance.com

Claims

Phone: 01420 259 049

Opening Hours: 9am to 5pm Monday to Friday

Email: www.reactiveclaims.com/RegisterTravelClaim.aspx

Travel Insurance (if shown on your UIA Home Insurance policy schedule)

24 Hour Medical Helpline

Phone: 01273 071 784

Opening Hours: 24 hours a day, 7 days a week

Claims

Phone: 01420 259 049

Opening Hours: 9am to 5pm Monday to Friday

Customer Service

Phone: 01553 845098

Opening Hours: 9am to 7pm Monday to Friday, 9am to 3pm Saturday, 10am to 2pm Sunday

Email: contact-us@uiamotorinsurance.co.uk

Claims

Phone: 0344 381 7849

Opening Hours: 9am to 7pm Monday to Friday, 9am to 3pm Saturday, 10am to 2pm Sunday

Email: claims@uiamotorinsurance.co.uk

Renewals

Phone: 01533 845099

Opening Hours: 9am to 7pm Monday to Friday, 9am to 3pm Saturday, 10am to 2pm Sunday

Email: renewals@uiamotorinsurance.co.uk

Customer Service

Phone: 0333 003 2271

Opening Hours: 9am to 6pm Monday to Friday, 9am to 1pm Saturday

Sales

Phone: 0333 003 2271

Opening Hours: 8am to 7pm Monday to Friday, 9am to 1pm Saturday

Claims

Phone: 0333 003 2275

Opening Hours: 9am to 6pm Monday to Friday, 9am to 1pm Saturday

Claims

Phone: 0345 074 4810

Opening Hours: 8:30am to 6:30pm Monday to Friday, 8:30am to 1pm Saturday

Email: gadgetclaims@directgroup.co.uk

For existing policyholders of UIA Mutual underwritten by UIA (Insurance Ltd)

We always try to give you the best possible service, but we know that occasionally problems can occur. If you need to make a complaint, please email us at complaints@uia.co.uk, alternatively if your complaint is regarding a policy with us, you can call us on 01438 761 764. And, if your complaint is regarding a claim, please call us on 01438 761 743.

You can also put your complaint in writing by sending it to:

UIA (Insurance) Ltd
Kings Court
London Road
Stevenage
Herts SG1 2TP
United Kingdom

(Please include the relevant department in the address) and we'll investigate. We try to resolve complaints fairly and as quickly as possible. Our Complaints Procedure is available to download.

For existing policyholders of Uinsure trading as UIA

We always try to give you the best possible service, but we know that occasionally problems can occur. If you need to make a complaint, please email us at complaints@uinsure.co.uk, alternatively please call us on 0344 844 3844.

You can also put your complaint in writing by sending it to:

Uinsure Customer Services
PO Box 1189
Doncaster
DN1 9RP
United Kingdom

Please include your full name, policy/claim details, your complaint and how you'd like us to rectify the matter.

If we are unable to reach a resolution you can contact the Financial Ombudsman Service (FOS) to review your complaint.