Need help? Get in touch
Don’t worry our expert call handlers are here to help.
We have expert support teams looking after claims for our different insurance products. Please call the relevant number from the tabs below:
- Home Insurance
- Travel Insurance
- Car Insurance
- Pet Insurance
- Gadget Insurance
- Complaints
If your policy renews on or before 14th July 2022
Customer Service
Phone: 01438 761776
Opening Hours: 9am to 5pm Monday to Friday
Email: support@uia.co.uk
Claims
Phone: 01438 51 88 55 (Call rates may vary)
Opening Hours: 24 hours a day, 7 days a week
Email: claims@uia.co.uk
Home Emergency
Phone: 0333 000 7970
Opening Hours: 24 hours a day, 7 days a week
24 Hour Legal Helpline
Phone: 0333 000 7875
Opening Hours: 24 hours a day, 7 days a week
For new policies and if your policy renews after 15th July 2022
Customer Service
Phone: 0808 175 0807
Opening Hours: Monday to Friday 9am to 5pm
Sales
Phone: 0808 175 0807
Opening Hours: Monday to Friday 9am to 5pm
Claims
Ageas, AXA, LV, RSA, UK General or Zurich: 0330 102 6023
Covéa: 0330 024 2255
Midas: 0330 123 5748
Home Emergency
Phone: 0800 999 4215
Policies purchased before 1st November 2021
Single and Multi-Trip Cover Insurance
Customer Service
Phone: 01708 33 9095
Opening Hours: 9am to 5:30pm Monday to Friday, Saturday & Sunday Closed
Email: info@allclearinsurance.com
24 Hour Medical Helpline
Phone: 02077 48 05 21
Opening Hours: 24 hours a day, 7 days a week
Claims
Phone: 02077 48 64 79
Opening Hours: 9am to 5pm Monday to Friday
Travel Insurance (if shown on your UIA Home Insurance policy schedule)
24 Hour Medical Helpline
Phone: 02077 48 29 64
Opening Hours: 24 hours a day, 7 days a week
Claims
Phone: 02077 48 29 65
Opening Hours: 9am to 5pm Monday to Friday
Policies purchased on or after 1st November 2021
Single and Multi-Trip Cover Insurance
Customer Service & Sales
Phone: 01293 85 58 31
Opening Hours: 8:30am to 6pm Monday to Friday, 9am to 5pm Saturday
Email: info@reactiveclaims.com
24 Hour Medical Helpline
Phone: 01273 071 784
Opening Hours: 24 hours a day, 7 days a week
Email: operations@maydayassistance.com
Claims
Phone: 01420 259 049
Opening Hours: 9am to 5pm Monday to Friday
Email: www.reactiveclaims.com/RegisterTravelClaim.aspx
Travel Insurance (if shown on your UIA Home Insurance policy schedule)
24 Hour Medical Helpline
Phone: 01273 071 784
Opening Hours: 24 hours a day, 7 days a week
Claims
Phone: 01420 259 049
Opening Hours: 9am to 5pm Monday to Friday
Customer Service
Phone: 01553 845098
Opening Hours: 9am to 7pm Monday to Friday, 9am to 3pm Saturday, 10am to 2pm Sunday
Email: contact-us@uiamotorinsurance.co.uk
Claims
Phone: 0344 381 7849
Opening Hours: 9am to 7pm Monday to Friday, 9am to 3pm Saturday, 10am to 2pm Sunday
Email: claims@uiamotorinsurance.co.uk
Renewals
Phone: 01533 845099
Opening Hours: 9am to 7pm Monday to Friday, 9am to 3pm Saturday, 10am to 2pm Sunday
Customer Service
Phone: 0333 003 2271
Opening Hours: 9am to 6pm Monday to Friday, 9am to 1pm Saturday
Sales
Phone: 0333 003 2271
Opening Hours: 8am to 7pm Monday to Friday, 9am to 1pm Saturday
Claims
Phone: 0333 003 2275
Opening Hours: 9am to 6pm Monday to Friday, 9am to 1pm Saturday
For existing policyholders of UIA Mutual underwritten by UIA (Insurance Ltd)
We always try to give you the best possible service, but we know that occasionally problems can occur. If you need to make a complaint, please email us at complaints@uia.co.uk, alternatively if your complaint is regarding a policy with us, you can call us on 01438 761 764. And, if your complaint is regarding a claim, please call us on 01438 761 743.
You can also put your complaint in writing by sending it to:
UIA (Insurance) Ltd
Kings Court
London Road
Stevenage
Herts SG1 2TP
United Kingdom
(Please include the relevant department in the address) and we'll investigate. We try to resolve complaints fairly and as quickly as possible. Our Complaints Procedure is available to download.
For existing policyholders of Uinsure trading as UIA
We always try to give you the best possible service, but we know that occasionally problems can occur. If you need to make a complaint, please email us at complaints@uinsure.co.uk, alternatively please call us on 0344 844 3844.
You can also put your complaint in writing by sending it to:
Uinsure Customer Services
PO Box 1189
Doncaster
DN1 9RP
United Kingdom
Please include your full name, policy/claim details, your complaint and how you'd like us to rectify the matter.
If we are unable to reach a resolution you can contact the Financial Ombudsman Service (FOS) to review your complaint.
- Telephone: free on 0800 023 4567
- Visit their website and fill out the online form https://help.financial-ombudsman.org.uk/help
- Email: info@financial-ombudsman.org.uk
- Mail: Financial Ombudsman Service, Exchange Tower, London E14 9SR